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1-800-worlds : the making of the Indian call centre economy

By: Krishnamurthy, Mathangi
Material type: BookPublisher: New Delhi, India : Oxford University Press, c2018.Description: xv, 233 p. : ill. ; 23 cm.ISBN: 9780199476053Other title: One-eight hundred worlds | One eight hundred worlds.Subject(s): Call centers -- Employees -- India | Call centers -- Economic aspects -- India | Customer services -- IndiaDDC classification: 658.8120954 KR ON
Summary:
1-800-Worlds chronicles the labour practices, life-worlds, and media atmospheres of Indian call centre workers, and locates them within the socio-political context of the new Indian middle classes. Through a thick description of the nightly and daily routines of transnational Indian call centre workers, it reads the call centre world as a set of indicators to understand changing forms of urban Indian middle-classness. Based on twenty-one months of ethnographic research in Pune, a prominent university town, this book investigates how young men and women between the ages of 18 and 25 became the ideal worker population for the call centre industries. Replete with stories of subjects who work through the night, sleep during the day, and listen to foreign voices in accented tongues over transnational telephone connections, it is rooted in the simultaneous spectrality and bodily intelligibility of call centre lives.
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Item type Home library Call number Status Notes Date due Barcode Item holds
REGULAR University of Wollongong in Dubai
Main Collection 		658.8120954 KR ON (Browse shelf) Available Jan2020 T0063188
Total holds: 0

Includes bibliographical references (pages 207-223) and index.

1-800-Worlds chronicles the labour practices, life-worlds, and media atmospheres of Indian call centre workers, and locates them within the socio-political context of the new Indian middle classes. Through a thick description of the nightly and daily routines of transnational Indian call centre workers, it reads the call centre world as a set of indicators to understand changing forms of urban Indian middle-classness. Based on twenty-one months of ethnographic research in Pune, a prominent university town, this book investigates how young men and women between the ages of 18 and 25 became the ideal worker population for the call centre industries. Replete with stories of subjects who work through the night, sleep during the day, and listen to foreign voices in accented tongues over transnational telephone connections, it is rooted in the simultaneous spectrality and bodily intelligibility of call centre lives.

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