Quality management : tools, methods, and standards
By: Sartor, Marco
Title By: Orzes, Guido
Publisher: Bingley, UK : Emerald Publishing, 2019.Description: xvi, 293 p. : ill. ; 22 cm.ISBN: 9781787698048Subject(s): Quality managementDDC classification: 658.562 SA QU| Item type | Home library | Call number | Status | Notes | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658.562 SA QU (Browse shelf) | Available | Dec2019 | T0063620 |
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| 658.562 RA TO Total quality management : an executive guide to continuous improvement/ | 658.562 RO TO Total quality management : text, cases, and readings / | 658.562 RO TO Total quality management : text, cases, and readings / | 658.562 SA QU Quality management : | 658.562 SM ST Statistical process control and quality improvement / | 658.562 SM ST Statistical process control and quality improvement / | 658.562 TA IN Introduction to quality engineering : designing quality into products and processes / |
Preface. Guido Nassimbeni Chapter 1. History of Quality; Giovanna Culot Chapter 2. Stakeholder Management; Giovanni Atti, Valentina Galantini, and Marco Sartor Chapter 3. Statistical Tools for Quality Management; Guido Orzes and Alessio Dal Bo' Chapter 4. The Balanced Scorecard; Marco Sartor Chapter 5. Quality Function Deployment (QFD); Elisa Marson and Marco Sartor Chapter 6. Benchmarking; Patrizia Garengo Chapter 7. Customer Satisfaction Analyses; Marco Sartor Chapter 8. Failure Mode and Effect Analysis (FMEA); Marco Sartor and Erik Cescon Chapter 9. Lean Management; Giovanni Atti Chapter 10. Six Sigma; Daniele Fersini Chapter 11. Process Mapping and Indicators; Federico Olivo and Guido Orzes Chapter 12. ISO 9000 QUALITY STANDARDS; Mauro Coletto and Tommaso De Monte Chapter 13. ISO 14001; Marco Sartor, Guido Orzes and Elisa Moras Chapter 14. ISO 45001; Chiara Campailla, Andrea Martini, Federico Minini, and Marco Sartor Chapter 15. ISO/IEC 27001; Federico Accerboni and Marco Sartor Chapter 16. SA 8000; Marco Sartor and Guido Orzes.
The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.