This is service design doing : applying service design and design thinking in the real world : a practitioners' handbook
Title By: Stickdorn, Marc [Edited by] | Lawrence, Adam [Edited by] | Hormess, Markus [Edited by] | Schneider, Jakob
Material type:
BookPublisher: Sebastopol, CA : O'Reilly, c2018.Description: xxiii, 541 p. : col. ill. ; 19 cm.ISBN: 9781491927182Subject(s): Customer services -- Design -- Handbooks, manuals, etcDDC classification: 658.812 SE RV
| Item type | Home library | Call number | Status | Notes | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658.812 SE RV (Browse shelf) | Available | Feb2020 | T0064264 |
Total holds: 0
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| 658.812 SE RV Service for all customer service in a diverse world / | 658.812 SE RV This is service design thinking : basics--tools--cases / | 658.812 SE RV Serving customers : global services marketing perspective / | 658.812 SE RV This is service design doing : | 658.812 SE RV Serving customers - helping people | 658.812 SH BU Building customer-brand relationships / | 658.812 SH DN The DNA of customer experience : how emotions drive value / |
Formerly CIP. Uk
Includes bibliographical references and index.