When the phone rings [videorecording] : telephone skills for better service.
Material type:
Visual materialPublisher: Mill Valley, CA : Kantola Productions, LLC., .Description: 1 x DVD ; 20 mins. run. time.Subject(s): Customer Service -- Video | Communication -- Video | New Training -- Video | Phone Skills
Summary:
Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. When the phone rings, your employees have only a few seconds to set a tone. To communicate that your company listens to customers and gives them what they need- every single time they call. Those who answer the phones are speaking for everyone in the company. Make sure they have training.
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| DVD | University of Wollongong in Dubai Main Collection | 651.73 WH EN (Browse shelf) | Available | T0038760 |
Total holds: 0
, Shelving location: Main Collection Close shelf browser
Customer service etiquette. Taking an accurate message. Handling transfers and multiple lines. Voice mail and leaving a message. Problem calls.
Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. When the phone rings, your employees have only a few seconds to set a tone. To communicate that your company listens to customers and gives them what they need- every single time they call. Those who answer the phones are speaking for everyone in the company. Make sure they have training.