Sales & services masterclass series [videorecording] : managing difficult customers and complaints : program 7 /
Material type:
Visual materialPublisher: Australia : Training Point, 2009.Description: 1 X DVD ; 13 mints.Other title: Sales and services masterclass series : managing difficult customers and complaints : program 7.Subject(s): Customer Service | Sales Skills
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| DVD | University of Wollongong in Dubai Main Collection | 658.45 SA LE (Browse shelf) | Available | T0041141 |
Total holds: 0
, Shelving location: Main Collection Close shelf browser
1 X DVD.
A practical eight-part video series to develop sales and service skills. Peter Quarry, psychologist, hosts a panel of experts Andrew Stuart, co-founder of Hocking Stuart real estate agency, Michael Schiffner, Managing Director of Collective Intelligence sales training consultancy and Gayathri Buur-Jensen a retail sales manager who workshop a myriad of sales and service issues in this series. Each program is packed with examples and techniques and is accompanied by a workbook with activities and handouts ideal for group training and self development.