Building a customer service culture : the seven ServiceElements of customer success /
By: Martinez, Mario
Title By: Hobbi, Bob
Material type:
BookPublisher: Charlotte, N.C. : Information Age Pub., c2008.Description: xiii, 105 p. : ill ; 24 cm.ISBN: 9781593119355 (pbk.); 1593119356 (pbk.); 9781593119362 (hardcover); 1593119364 (hardcover)Subject(s): Customer services | Customer services -- ManagementDDC classification: 658.8/12
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658.812 MA BU (Browse shelf) | Available | T0036387 |
Total holds: 0
, Shelving location: Main Collection Close shelf browser
Includes bibliographical references.
Defining customer service -- Profiling the external customer -- From the inside out : internal customers -- Moving beyond sameness -- Make time count, don't count time -- Cycle of services thinking -- Beyond customer expectations -- Putting it all together.