Assessing business excellence : a guide to business excellence and self-assessment /
By: Porter, Leslie JMaterial type: BookPublisher: Amsterdam, Netherlands ; Boston, Mass. : Elsevier, 2004.Edition: 2nd ed.Description: ix, 451p. : ill. ; 24 cm.ISBN: 9780750655170Program: TBS955, OPS954Subject(s): Total quality management | Industrial efficiency -- Evaluation | Benchmarking (Management)DDC classification: 658.4/013
|Item type||Home library||Call number||Status||Date due||Barcode||Item holds|
|3 DAY LOAN||University of Wollongong in Dubai Main Collection||658.4013 PO AS (Browse shelf)||Available||T0051569|
|CRS||University of Wollongong in Dubai Closed Reserve||658.4013 PO AS (Browse shelf)||Available||T0011012|
|REGULAR||University of Wollongong in Dubai Main Collection||658.4013 PO AS (Browse shelf)||Available||T0036961|
Originally published: Oxford ; Boston : Butterworth-Heinemann, 1996.
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples.
TBS955, OPS954 UOWD