Up your service!: insights : true stories of winners and losers in the quest for superior service /

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BookPublisher: Singapore : Ron Kaufman, c2002.Description: xix, 247 p. : ill ; 23 cm.ISBN: 9810459394 (pbk.)Other title: True stories of winners and losers in the quest for superior service.Subject(s): Customer relations | Customer services | Interpersonal relations | Consumer satisfactionDDC classification: 658.8/12

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Item type	Home library	Call number	Status	Date due	Barcode	Item holds
REGULAR	University of Wollongong in Dubai Main Collection	658.812 KA UP (Browse shelf)	Available		T0035720
REGULAR	University of Wollongong in Dubai Main Collection	658.812 KA UP (Browse shelf)	Available		T0019144

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