The next available operator : managing human resources in Indian business process outsourcing industry /
Title By: Thite, Mohan | Russell, Bob
Material type:
BookPublisher: New Delhi, India : Thousand Oaks, Calif. : Response Books ; Sage Publications, 2009.Description: xiii, 316 p. : ill ; 22 cm.ISBN: 9788178299327 (PB); 8178299321 (PB)Subject(s): Call centers -- India -- Personnel management | Human capital -- India -- Management | Call centers -- Personnel management -- Cross cultural studies | Human capital -- Management -- Cross cultural studiesDDC classification: 658.8/72
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658.872 NE XT (Browse shelf) | Available | T0039351 |
, Shelving location: Main Collection Close shelf browser
Includes bibliographical references and index.
Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Budhwar, Neeru Malhotra and Virender Singh -- Transnationalism in Indian call centres / Kiran Mirchandani -- A practitioner's perspective on the Indian info-services industry / Nandita Gurjar -- Union formation in Indian call centres / Phil Taylor ... [et al.] -- Outsourcing careers : western theories in an Indian context / Laurie Cohen, Amal El-Sawad and John Arnold -- Employment systems in call centres in the United States and India / Rosemary Batt, Virginia Doellgast and Hyunji Kwon -- Managing work and employment in Australian and Indian call centres / Bob Russell and Mohan Thite -- Strategic human resource management in outsourced call centres in India and Canada / Wendy Carroll and Terry Wagar.