Service management : operations, strategy, and information technology /
By: Fitzsimmons, James A
Title By: Fitzsimmons, Mona J
Material type:
BookPublisher: Boston, Mass. : McGraw-Hill/Irwin, c2004.Edition: 4th ed.Description: xx, 587 p. : ill., maps ; 27 cm. + 1 computer optical disc (4 3/4 in.).ISBN: 0072823739 (alk. paper) text, part of 0072868201; 0071214577 (international : alk. paper)Subject(s): Service industries -- ManagementDDC classification: 658 Online resources: Location Map
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658 FI SE (Browse shelf) | Available | T0020488 | ||
| REGULAR | University of Wollongong in Dubai Main Collection | 658 FI SE (Browse shelf) | Available | T0020489 |
Total holds: 0
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| 658 FE BU Business foundations : | 658 FI RS First person : | 658 FI SE Service management : | 658 FI SE Service management : | 658 FI SE Service management : | 658 FI SE Service management : | 658 FI SE Service management : |
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
Includes bibliographical references and indexes.