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1.
Total quality management and operational excellence : text with cases John S. Oakland by
Edition: 5th ed.
Publication details: London : Routledge, 2014
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4013 OA TO.

2.
Applied qualitative research design : a total quality framework approach Margaret R. Roller, Paul J. Lavrakas by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : The Guilford Press, c2015
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 001.42 RO AP.

3.
ISO 9001:2008 for small businesses Ray Tricker by
Edition: 5th ed.
Material type: Text Text
Publication details: Abingdon, Oxon ; New york, NY: Routledge, 2014
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.022 TR IS.

4.
Total quality management and operational excellence : text with cases John S. Oakland by
Edition: 4th ed.
Material type: Text Text
Publication details: London : Routledge, 2014
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (4)Call number: 658.4013 OA TO, ...

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