Total quality management and operational excellence : text with cases
By: Oakland, John SMaterial type: BookPublisher: London : Routledge, 2014.Edition: 4th ed.Description: xxiv. 530 p. : ill. ; 25 cm.ISBN: 9780415635509Program: TBS950Subject(s): Total quality management | Total quality management -- Case studies | BUSINESS & ECONOMICS / General | BUSINESS & ECONOMICS / Quality Control | BUSINESS & ECONOMICS / Total Quality ManagementDDC classification: 658.4013 OA TO Online resources: Ebook
|Item type||Current location||Call number||Status||Notes||Date due||Barcode||Item holds||Course reserves|
|TEACHER REF||Tardis||658.4013 OA TO (Browse shelf)||Available||T0062976|
|CRS||Closed Reserve||658.4013 OA TO (Browse shelf)||Available||T0051838|
|3 DAY LOAN||Main Collection||658.4013 OA TO (Browse shelf)||Available||Ebook Available||T0051839|
|CRS||Closed Reserve||658.4013 OA TO (Browse shelf)||Available||T0028012|
Includes bibliographical references and index.
The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali.