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Total quality management and operational excellence : text with cases

By: Oakland, John S
Material type: BookPublisher: London : Routledge, 2014.Edition: 4th ed.Description: xxiv. 530 p. : ill. ; 25 cm.ISBN: 9780415635509Program: TBS950Subject(s): Total quality management | Total quality management -- Case studies | BUSINESS & ECONOMICS / General | BUSINESS & ECONOMICS / Quality Control | BUSINESS & ECONOMICS / Total Quality ManagementDDC classification: 658.4013 OA TO Online resources: Ebook
Summary:
The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali.
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Item type Current location Call number Status Notes Date due Barcode Item holds Course reserves
TEACHER REF Tardis 658.4013 OA TO (Browse shelf) Available T0062976
CRS Closed Reserve 658.4013 OA TO (Browse shelf) Available T0051838

OPS950 Spring 2021

3 DAY LOAN Main Collection 658.4013 OA TO (Browse shelf) Available Ebook Available T0051839
CRS Closed Reserve 658.4013 OA TO (Browse shelf) Available T0028012
Total holds: 0

Includes bibliographical references and index.

The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali.

TBS950

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