Total quality management and operational excellence : text with cases
By: Oakland, John S
Material type:
BookPublisher: London : Routledge, 2014.Edition: 4th ed.Description: xxiv. 530 p. : ill. ; 25 cm.ISBN: 9780415635509Program: TBS950Subject(s): Total quality management | Total quality management -- Case studies | BUSINESS & ECONOMICS / General | BUSINESS & ECONOMICS / Quality Control | BUSINESS & ECONOMICS / Total Quality ManagementDDC classification: 658.4013 OA TO Online resources: Ebook
Summary:
The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali.
| Item type | Home library | Call number | url | Status | Notes | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
| TEACHER REF | University of Wollongong in Dubai Tardis | 658.4013 OA TO (Browse shelf) | Available | T0062976 | ||||
| REGULAR | University of Wollongong in Dubai Main Collection | 658.4013 OA TO (Browse shelf) | link | Available | T0051838 | |||
| 3 DAY LOAN | University of Wollongong in Dubai Main Collection | 658.4013 OA TO (Browse shelf) | Available | Ebook Available | T0051839 | |||
| REGULAR | University of Wollongong in Dubai Main Collection | 658.4013 OA TO (Browse shelf) | link | Available | T0028012 |
Total holds: 0
Includes bibliographical references and index.
The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali.
TBS950