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Total quality management and operational excellence : text with cases John S. Oakland

By: Material type: TextTextPublication details: London : Routledge, 2014.Edition: 4th edDescription: xxiv. 530 p. : ill. ; 25 cmISBN:
  • 9780415635509
Subject(s): DDC classification:
  • 658.4013 OA TO
Online resources: Summary: The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali.
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Holdings
Item type Current library Call number URL Status Notes Date due Barcode
TEACHER REF University of Wollongong in Dubai Tardis 658.4013 OA TO (Browse shelf(Opens below)) Available T0062976
REGULAR University of Wollongong in Dubai Main Collection 658.4013 OA TO (Browse shelf(Opens below)) More online. Available T0051838
3 DAY LOAN University of Wollongong in Dubai Main Collection 658.4013 OA TO (Browse shelf(Opens below)) Available Ebook Available T0051839
REGULAR University of Wollongong in Dubai Main Collection 658.4013 OA TO (Browse shelf(Opens below)) More online. Available T0028012

Includes bibliographical references and index.

The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali.

TBS950

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