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1.
Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cincinnati : Thompson/South-Western, c2004
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 ST CO.

2.
The handling complaints pocketbook / Angelena Boden. by Series: The management pocketbook series
Material type: Text Text; Format: regular print
Publication details: Alresford :. Management Pocketbooks, 2001
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 BO HA.

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