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1.
The quality improvement handbook John E. Bauer, Grace L. Duffy, and Russell T. Westcott, editors by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2006
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.562 QU AL.

2.
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2008
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 HA ME.

3.
Everyday excellence : creating a better workplace through attitude, action, and appreciation / Clive Shearer. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, c2006
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4013 SH EV.

4.
The certified manager of quality/organizational excellence handbook / Russell T. Westcott, editor. by
Edition: 3rd ed.
Material type: Text Text; Format: print optical disc; Literary form: Not fiction
Publication details: Milwaukee, WI : ASQ Quality Press, c2006
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.4 CE RT, ...

5.
Continual improvement assessment guide [DVD] : promoting and sustaining business results / by J.P. Russell. by Series: Pocket guide
Material type: Film Film; Format: regular print ; Type of visual material:
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2004
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4013 RU CO.

6.
The management system auditor's handbook / Joe Kausek. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, WI : ASQ Quality Press, 2005
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4013 KA MA.

7.
The progressive audit : a toolkit for improving your organizational quality culture / Robert Pfannerstill. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2006
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.4013 PF PR, ...

8.
Actionable performance measurement : a key to success / Marvin T. Howell. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, c2006
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4013 HO AC.

9.
The quality toolbox / Nancy R. Tague. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2005
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.562 TA QU.

10.
ISO 9001:2000 explained / Charles A. Cianfrani, Joseph J. Tsiakals, John E. (Jack) West. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2001
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.562 CI IS.

11.
ISO 9001-2000 for small and medium sized businesses / Herbert C. Monnich. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2001
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.562 MO IS.

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