Achieving organizational excellence : a quality management program for culturally diverse organizations Flevy Lasrado

This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organisations. The author argues that transnational companies face a two-fold challenge. Managing global knowledge networks and multicultural project teams on the one hand, and interacting and collaborating across boundaries using global communication technologies on the other. The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organisational performance. The book approaches quality management as an element that is no longer a choice but has now become a necessity if companies want to compete in highly globalised environments.

OPS954