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Class acts : service and inequality in luxury hotels / Rachel Sherman

By: Material type: TextTextPublication details: Berkeley : University of California Press, c2007.Description: xii, 366 p. : ill. ; 23 cmISBN:
  • 9780520247819
  • 9780520247826
Subject(s): DDC classification:
  • 647.94068 SH CL
Online resources: Summary: Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury service consists of.
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Item type Current library Call number Status Notes Date due Barcode
REGULAR University of Wollongong in Dubai Main Collection 647.94068 SH CL (Browse shelf(Opens below)) Available Oct2019 T0062394

Includes bibliographical references (p. 325-339) and index.

Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury service consists of.

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