Getting results : instant manager skills for success / Bernice Walmsley.
Material type: TextPublication details: London : Hodder Education, c2009.Description: xvii, 238 p. : ill ; 20 cmISBN:- 9780340947357
- Instant manager skills for success : getting results
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Item type | Current library | Call number | Status | Date due | Barcode | |
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REGULAR | University of Wollongong in Dubai Main Collection | 658 WA GE (Browse shelf(Opens below)) | Available | T0041071 |
Includes bibliographical references and index.
Providing a practical introduction to the subject, this guide walks readers through the process of managing a project or multiple projects. Aspiring managers will also learn the basics of marketing for non-specialists, how to solve service problems, and the essentials of managing and improving customer service. Other areas covered include understanding your market, putting customers first, and improving overall performance.
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