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Assessing business excellence : a guide to business excellence and self-assessment / L.J. Porter, S.J. Tanner

By: Contributor(s): Material type: TextTextPublication details: Amsterdam, Netherlands ; Boston, Mass. : Elsevier, 2004.Edition: 2nd edDescription: ix, 451p. : ill. ; 24 cmISBN:
  • 9780750655170
Subject(s): DDC classification:
  • 658.4/013 22
LOC classification:
  • HD62.15 .P67 2004
Summary: Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples.
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Holdings
Item type Current library Call number Status Date due Barcode
3 DAY LOAN University of Wollongong in Dubai Main Collection 658.4013 PO AS (Browse shelf(Opens below)) Available T0051569
CRS University of Wollongong in Dubai Closed Reserve 658.4013 PO AS (Browse shelf(Opens below)) Available T0011012
REGULAR University of Wollongong in Dubai Main Collection 658.4013 PO AS (Browse shelf(Opens below)) Available T0036961

Originally published: Oxford ; Boston : Butterworth-Heinemann, 1996.

Includes index.

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples.

TBS955, OPS954 UOWD

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