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The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.

By: Contributor(s): Material type: TextTextPublication details: New York : Free Press, c2003.Description: xxii, 377 p. : ill ; 24 cmISBN:
  • 0743225694
Subject(s): DDC classification:
  • 658.8/12 21
LOC classification:
  • HF5415.5 .H473 2003
Summary: Argues that by paying close attention to the employee-customer relationship, any organization can become a low-cost provider and achieve superior results.
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Holdings
Item type Current library Call number Status Date due Barcode
REGULAR University of Wollongong in Dubai Main Collection 658.812 HE VA (Browse shelf(Opens below)) Available T0025091

Includes bibliographical references and index.

Library Journal.

Publisher's Weekly.

Booklist.

Argues that by paying close attention to the employee-customer relationship, any organization can become a low-cost provider and achieve superior results.

Adult Follett Library Resources.

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