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	1.	Up your service! : great ideas : tools, tips and proven techniques to lift your services higher / Ron Kaufman. by Kaufman, Ron Material type: Text; Format: regular print Publication details: Singapore : Ron Kaufman, c2005 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 KA UP.
	2.	Up your service!: insights : true stories of winners and losers in the quest for superior service / Ron Kaufman. by Kaufman, Ron Material type: Text; Format: print ; Literary form: Not fiction Publication details: Singapore : Ron Kaufman, c2002 Other title: True stories of winners and losers in the quest for superior service. Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.812 KA UP, ...
	3.	Up your service! : strategies and action steps to delight your customers now! / Ron Kaufman. by Kaufman, Ron Series: Customer Care Material type: Text; Format: regular print Publication details: Singapore : Ron Kaufman, c2005 Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.812 KA UP, ...
	4.	No cover image available Partnership power [videorecording] : build strong partners, people and profit : Tape 1 / Kaufman Ron. by Kaufman, Ron Material type: Film; Type of visual material: Publication details: Singapore : Ron Kaufman, Availability: No items available.
	5.	No cover image available Service encounters of the third kind [kit]. by Kaufman, Ron Material type: Film; Type of visual material: Publication details: Singapore : Ron Kaufman, Other title: Service encounters of the 3rd kind Availability: No items available.
	6.	No cover image available Partnership power [videorecording] : build strong partners, people and profit : Tape 2 / Kaufman Ron. by Kaufman, Ron Material type: Film; Type of visual material: Publication details: Singapore : Ron Kaufman, Availability: No items available.
	7.	No cover image available The secrets of superior service [videorecording] / Ron Kaufman. by Kaufman, Ron Material type: Film; Type of visual material: Publication details: Singapore : Ron Kaufman Active Learning, 1995 Availability: No items available.
	8.	No cover image available The secrets of superior service [videorecording] / Ron Kaufman. by Kaufman, Ron Material type: Film; Type of visual material: Publication details: Singapore : Ron Kaufman Active Learning, 1995 Availability: No items available.