Building a customer service culture : the seven ServiceElements of customer success / by Mario Martinez, Bob Hobbi.
Material type: TextPublication details: Charlotte, N.C. : Information Age Pub., c2008.Description: xiii, 105 p. : ill ; 24 cmISBN:- 9781593119355 (pbk.)
- 1593119356 (pbk.)
- 9781593119362 (hardcover)
- 1593119364 (hardcover)
- 658.8/12 22
- HF5415.5 .M1714 2008
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
REGULAR | University of Wollongong in Dubai Main Collection | 658.812 MA BU (Browse shelf(Opens below)) | Available | T0036387 |
Includes bibliographical references.
Defining customer service -- Profiling the external customer -- From the inside out : internal customers -- Moving beyond sameness -- Make time count, don't count time -- Cycle of services thinking -- Beyond customer expectations -- Putting it all together.
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