Strategic market relationships : from strategy to implementation / Bill Donaldson, Tom O'Toole.
Material type: TextPublication details: Chichester, England ; Hoboken, NJ : Wiley, c2007.Edition: 2nd edDescription: xiv, 269 p. : ill ; 24 cmISBN:- 9780470028803
- 0470028807
- 658.8/12 22
- HF5415.55 .D66 2007
- 85.10
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
REGULAR | University of Wollongong in Dubai Main Collection | 658.812 DO ST (Browse shelf(Opens below)) | Available | T0031841 |
Includes bibliographical references (p. [249]-262) and index.
Introduction to strategic market relationships -- Relationship-based theories -- Relationship planning and development -- Relationship types -- Networks -- Organising for relationships -- People and relationships -- Customer relationship management -- Relationship communication with a special focus on building relationships through brands and electronic relationships -- Channel relationships -- Innovation through relationships -- Relationship internationalisation -- Relationship costs and value -- Strategic market relationships : a final word.
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