The educational institution excellence model : self-assessment work book / Juha Vaso, Kari Tuominen.

34 probing questions and contrasting pairs of examples.

Foreword Introduction The objectives of this book What does self-assessment mean for an organisation? What can you gain? The EFQM Excellence Model Assessment instructions Assessment criteria1. Leadership 2. Policy and Strategy 3. People4. Partnerships and resources 5. Processes 6. Customer results7. People results 8. Society results 9. Key performance results About the authors Appendixes:References Assessment using ChangeManager Pro software Self-assessment questions ChangeManager Pro Products.

The book describes the contents of the EFQM Excellence Model from the perspective of an educational institution. This book will help you to identify the need and readiness for change, and will assist you with understanding the EFQM Excellence Model through comparing your own practices with those of successful organizations.The examples in the book help the self evaluation participants to understand what each of the questions means. For every question, an evaluation is made of its importance, as well as its current and target performance capability, on a scale of 1 - 5.The book, questions and self-assessment can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the EFQM Excellence Model.