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1.
Service management : operations, strategy, and information technology Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons by
Edition: 9th ed.
Material type: Text Text
Publication details: New York, NY : McGraw-Hill, c2019
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (3)Call number: 658 BO SE, ...

2.
New service development : creating memorable experiences editors by James A. Fitzsimmons & Mona J. Fitzsimmons by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Thousand Oaks, Calif. : Sage Publications, c2000
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 NE WS.

3.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. by Series: The McGraw-Hill/Irwin series operations and decision sciences
Edition: 8th ed.
Material type: Text Text
Publication details: New York : McGraw-Hill, 2014
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (4)Call number: 658 FI SE, ...

4.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
Edition: 7th ed.
Material type: Text Text
Publication details: New York, NY : McGraw-Hill/Irwin, c2011
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658 FI SE, ...

5.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
Edition: 6th int. ed.
Material type: Text Text
Publication details: New York, NY : McGraw-Hill/Irwin, c2008
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658 FI SE, ...

6.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
Edition: 5th ed.
Material type: Text Text
Publication details: Boston, MA : McGraw-Hill, 2006
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658 FI SE, ...

7.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
Edition: 4th ed.
Material type: Text Text
Publication details: Boston, Mass. : McGraw-Hill/Irwin, c2004
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658 FI SE, ...

8.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Series: Irwin/McGraw-Hill series in operations and decision sciences
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill/Irwin, 2006
Availability: No items available.

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