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Building a customer service culture : the seven ServiceElements of customer success / by Mario Martinez, Bob Hobbi.

By: Contributor(s): Material type: TextTextPublication details: Charlotte, N.C. : Information Age Pub., c2008.Description: xiii, 105 p. : ill ; 24 cmISBN:
  • 9781593119355 (pbk.)
  • 1593119356 (pbk.)
  • 9781593119362 (hardcover)
  • 1593119364 (hardcover)
Subject(s): DDC classification:
  • 658.8/12 22
LOC classification:
  • HF5415.5 .M1714 2008
Contents:
Defining customer service -- Profiling the external customer -- From the inside out : internal customers -- Moving beyond sameness -- Make time count, don't count time -- Cycle of services thinking -- Beyond customer expectations -- Putting it all together.
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Holdings
Item type Current library Call number Status Date due Barcode
REGULAR University of Wollongong in Dubai Main Collection 658.812 MA BU (Browse shelf(Opens below)) Available T0036387

Includes bibliographical references.

Defining customer service -- Profiling the external customer -- From the inside out : internal customers -- Moving beyond sameness -- Make time count, don't count time -- Cycle of services thinking -- Beyond customer expectations -- Putting it all together.

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