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1.
Business process benchmarking : finding and implementing best practices Robert C. Camp by
Material type: Text Text
Publication details: Milwaukee, Wis. : ASQC Quality Press, c1995
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.562 CA BU.

2.
Benchmarking : the search for industry best practices that lead to superior performance Robert C. Camp by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : White Plains, N.Y. : Quality Press ; c1989
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4013 CA BE.

3.
The quality improvement handbook John E. Bauer, Grace L. Duffy, and Russell T. Westcott, editors by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2006
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.562 QU AL.

4.
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2008
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 HA ME.

5.
Everyday excellence : creating a better workplace through attitude, action, and appreciation / Clive Shearer. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, c2006
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4013 SH EV.

6.
The certified manager of quality/organizational excellence handbook / Russell T. Westcott, editor. by
Edition: 3rd ed.
Material type: Text Text; Format: print optical disc; Literary form: Not fiction
Publication details: Milwaukee, WI : ASQ Quality Press, c2006
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.4 CE RT, ...

7.
Quality makes money / Pat Townsend and Joan Gebhardt. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee : American Society for Quality, Quality Press, 2005, c2006
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4013 TO QU.

8.
Continual improvement assessment guide [DVD] : promoting and sustaining business results / by J.P. Russell. by Series: Pocket guide
Material type: Film Film; Format: regular print ; Type of visual material:
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2004
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4013 RU CO.

9.
Integrating reengineering with total quality / Joseph N. Kelada. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQC Quality Press, c1996
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.562 KE IN, ...

10.
The management system auditor's handbook / Joe Kausek. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, WI : ASQ Quality Press, 2005
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4013 KA MA.

11.
The progressive audit : a toolkit for improving your organizational quality culture / Robert Pfannerstill. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2006
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.4013 PF PR, ...

12.
Actionable performance measurement : a key to success / Marvin T. Howell. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, c2006
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4013 HO AC.

13.
A history of managing for quality : the evolution, trends, and future directions of managing for quality / J.M. Juran, editor-in-chief. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQC Quality Press, c1995
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.562 HI ST.

14.
The quality toolbox / Nancy R. Tague. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2005
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.562 TA QU.

15.
ISO 9001:2000 explained / Charles A. Cianfrani, Joseph J. Tsiakals, John E. (Jack) West. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2001
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.562 CI IS.

16.
ISO 9001-2000 for small and medium sized businesses / Herbert C. Monnich. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2001
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.562 MO IS.

17.
Buying and supplying quality / Richard T. Weber, Ross H. Johnson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQC Quality Press, c1993
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.562 WE BU.

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