Johnston, Robert, 1953-
Service operations management : improving service delivery / Robert Johnston and Graham Clark. - 2nd ed. - Harlow, England ; New York : FT/Prentice Hall, 2005. - xix, 496 p. : ill ; 25 cm.
0273683675
2004063108
Service industries--Management.
658
Service operations management : improving service delivery / Robert Johnston and Graham Clark. - 2nd ed. - Harlow, England ; New York : FT/Prentice Hall, 2005. - xix, 496 p. : ill ; 25 cm.
0273683675
2004063108
Service industries--Management.
658