Kunas, Michael.
Implementing service quality based on ISO/IEC 20000 : a management guide / Michael Kunas. - 2nd ed. - Ely : IT Governance Pub., c2012. - xii, 106 p. : ill. ; 22 cm.
9781849281928 (pbk.)
Information technology--Management--Standards.
Computer service industry--Management--Standards.
004.068
Implementing service quality based on ISO/IEC 20000 : a management guide / Michael Kunas. - 2nd ed. - Ely : IT Governance Pub., c2012. - xii, 106 p. : ill. ; 22 cm.
9781849281928 (pbk.)
Information technology--Management--Standards.
Computer service industry--Management--Standards.
004.068