Implementing service quality based on ISO/IEC 20000 : (Record no. 20433)

INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9781849281928 (pbk.)
DEWEY DECIMAL CLASSIFICATION NUMBER
Call number	004.068
MAIN ENTRY--PERSONAL NAME
Authors	Kunas, Michael.
TITLE STATEMENT
Title	Implementing service quality based on ISO/IEC 20000 :
Subtitle	a management guide /
Statement of responsibility, etc	Michael Kunas.
EDITION STATEMENT
Edition	2nd ed.
PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication	Ely :
Publisher	IT Governance Pub.,
Date	c2012.
PHYSICAL DESCRIPTION
Extent	xii, 106 p. :
Other Details	ill. ;
Size	22 cm.
STUDY PROGRAM
Program name	TBS951
STUDY PROGRAM
Program name	TBS952
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading	Information technology
General	Management
--	Standards.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading	Computer service industry
General	Management
--	Standards.
ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier	https://uowd.box.com/s/4yp1eg7rig2cqu3vou1j4g62s0tvumag
Public note	Location Map
MAIN ENTRY--PERSONAL NAME
--	36766
SUBJECT ADDED ENTRY--TOPICAL TERM
--	36767
SUBJECT ADDED ENTRY--TOPICAL TERM
--	36768

Holdings
Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Permanent location	Current location	Shelving location	Date acquired	Source of acquisition	Total Checkouts	Full call number	Barcode	Date last seen	Date last borrowed	Cost, replacement price	Price effective from	Koha item type
				University of Wollongong in Dubai	University of Wollongong in Dubai	Main Collection	2013-01-30	ABE	1	004.068 KU IM	T0046968	2017-10-10	2017-10-03	62.17	2017-01-26	REGULAR

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