Oakland, John S.

Total quality management and operational excellence : text with cases John S. Oakland - 4th ed. - London : Routledge, 2014. - xxiv. 530 p. : ill. ; 25 cm.

The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali.


Total quality management
Total quality management--Case studies
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Total Quality Management

658.4013 OA TO

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