Total quality management and operational excellence : (Record no. 24233)

INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780415635509
DEWEY DECIMAL CLASSIFICATION NUMBER
Call number 658.4013 OA TO
MAIN ENTRY--PERSONAL NAME
Authors Oakland, John S.
TITLE STATEMENT
Title Total quality management and operational excellence :
Subtitle text with cases
Statement of responsibility, etc John S. Oakland
EDITION STATEMENT
Edition 4th ed.
PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication London :
Publisher Routledge,
Date 2014.
PHYSICAL DESCRIPTION
Extent xxiv. 530 p. :
Other Details ill. ;
Size 25 cm.
SUMMARY
Summary The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali.
STUDY PROGRAM
Program name TBS950
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading Total quality management
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading Total quality management
Form Case studies
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading BUSINESS & ECONOMICS / General
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading BUSINESS & ECONOMICS / Quality Control
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading BUSINESS & ECONOMICS / Total Quality Management
ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier https://uow.primo.exlibrisgroup.com/permalink/61UOW_INST/1a3f0tj/alma991003361649806666
Public note Ebook
MAIN ENTRY--PERSONAL NAME
-- 21228
SUBJECT ADDED ENTRY--TOPICAL TERM
-- 1422
SUBJECT ADDED ENTRY--TOPICAL TERM
-- 11052
SUBJECT ADDED ENTRY--TOPICAL TERM
-- 5330
SUBJECT ADDED ENTRY--TOPICAL TERM
-- 21230
SUBJECT ADDED ENTRY--TOPICAL TERM
-- 21231
Holdings
Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent location Current location Shelving location Date acquired Source of acquisition Total Checkouts Total Renewals Full call number Barcode Date last seen Date last borrowed Cost, replacement price Price effective from Koha item type Public note
        University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 2014-08-12 AMAUK 23 2 658.4013 OA TO T0028012 2022-03-24 2019-05-20 39.99 2017-01-26 REGULAR  
        University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 2015-09-03 All Prints Bookshop 29 7 658.4013 OA TO T0051838 2019-05-27 2019-05-27 0.00 2017-01-26 REGULAR  
        University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 2015-09-03 All Prints Bookshop 39 23 658.4013 OA TO T0051839 2020-02-20 2020-02-16 0.00 2017-01-26 3 DAY LOAN Ebook Available
        University of Wollongong in Dubai University of Wollongong in Dubai Tardis 2019-09-24 Kinokuniya Bookshop LLC     658.4013 OA TO T0062976 2019-09-11   39.99 2017-01-26 TEACHER REF  

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