Total quality management and operational excellence : (Record no. 24233)

MARC details
ISBN
International Standard Book Number 9780415635509
DEWEY DECIMAL CLASSIFICATION NUMBER
Call number 658.4013 OA TO
MAIN ENTRY--PERSONAL AUTHOR
Authors Oakland, John S.
TITLE STATEMENT
Title Total quality management and operational excellence :
Subtitle text with cases
Statement of responsibility, etc. John S. Oakland
EDITION STATEMENT
Edition statement 4th ed.
PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication London :
Publisher Routledge,
Date 2014.
PHYSICAL DESCRIPTION
Extent xxiv. 530 p. :
Other Details ill. ;
Size 25 cm.
BIBLIOGRAPHY, ETC. NOTE
Note Includes bibliographical references and index.
SUMMARY
Summary The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali.
STUDY PROGRAM
Program name TBS950
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading Total quality management
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading Total quality management
Form Case studies
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading BUSINESS & ECONOMICS / General
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading BUSINESS & ECONOMICS / Quality Control
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading BUSINESS & ECONOMICS / Total Quality Management
ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://uow.primo.exlibrisgroup.com/permalink/61UOW_INST/1a3f0tj/alma991003361649806666">https://uow.primo.exlibrisgroup.com/permalink/61UOW_INST/1a3f0tj/alma991003361649806666</a>
Public note Ebook
MAIN ENTRY--PERSONAL AUTHOR
-- 21228
SUBJECT ADDED ENTRY--TOPICAL TERM
-- 1422
SUBJECT ADDED ENTRY--TOPICAL TERM
-- 11052
SUBJECT ADDED ENTRY--TOPICAL TERM
-- 5330
SUBJECT ADDED ENTRY--TOPICAL TERM
-- 21230
SUBJECT ADDED ENTRY--TOPICAL TERM
-- 21231
Holdings
Date last seen Total checkouts Total renewals Full call number Barcode Date last borrowed Uniform resource identifier Cost, replacement price Price effective from Koha item type Lost status Source of classification or shelving scheme Damaged status Not for loan Withdrawn status Permanent location Current location Shelving location Date acquired Source of acquisition Public note
15/02/2023 24 2 658.4013 OA TO T0028012 01/02/2023 link 39.99 26/01/2017 REGULAR   Dewey Decimal Classification       University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 12/08/2014 AMAUK  
27/05/2019 29 7 658.4013 OA TO T0051838 27/05/2019 link 0.00 26/01/2017 REGULAR   Dewey Decimal Classification       University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 03/09/2015 All Prints Bookshop  
20/02/2020 39 23 658.4013 OA TO T0051839 16/02/2020   0.00 26/01/2017 3 DAY LOAN   Dewey Decimal Classification       University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 03/09/2015 All Prints Bookshop Ebook Available
11/09/2019     658.4013 OA TO T0062976     39.99 26/01/2017 TEACHER REF   Dewey Decimal Classification       University of Wollongong in Dubai University of Wollongong in Dubai Tardis 24/09/2019 Kinokuniya Bookshop LLC