Total quality management and operational excellence : (Record no. 24233)
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ISBN | |
---|---|
International Standard Book Number | 9780415635509 |
DEWEY DECIMAL CLASSIFICATION NUMBER | |
Call number | 658.4013 OA TO |
MAIN ENTRY--PERSONAL AUTHOR | |
Authors | Oakland, John S. |
TITLE STATEMENT | |
Title | Total quality management and operational excellence : |
Subtitle | text with cases |
Statement of responsibility, etc. | John S. Oakland |
EDITION STATEMENT | |
Edition statement | 4th ed. |
PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication | London : |
Publisher | Routledge, |
Date | 2014. |
PHYSICAL DESCRIPTION | |
Extent | xxiv. 530 p. : |
Other Details | ill. ; |
Size | 25 cm. |
BIBLIOGRAPHY, ETC. NOTE | |
Note | Includes bibliographical references and index. |
SUMMARY | |
Summary | The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali. |
STUDY PROGRAM | |
Program name | TBS950 |
SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Heading | Total quality management |
SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Heading | Total quality management |
Form | Case studies |
SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Heading | BUSINESS & ECONOMICS / General |
SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Heading | BUSINESS & ECONOMICS / Quality Control |
SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Heading | BUSINESS & ECONOMICS / Total Quality Management |
ELECTRONIC LOCATION AND ACCESS | |
Uniform Resource Identifier | <a href="https://uow.primo.exlibrisgroup.com/permalink/61UOW_INST/1a3f0tj/alma991003361649806666">https://uow.primo.exlibrisgroup.com/permalink/61UOW_INST/1a3f0tj/alma991003361649806666</a> |
Public note | Ebook |
MAIN ENTRY--PERSONAL AUTHOR | |
-- | 21228 |
SUBJECT ADDED ENTRY--TOPICAL TERM | |
-- | 1422 |
SUBJECT ADDED ENTRY--TOPICAL TERM | |
-- | 11052 |
SUBJECT ADDED ENTRY--TOPICAL TERM | |
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SUBJECT ADDED ENTRY--TOPICAL TERM | |
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SUBJECT ADDED ENTRY--TOPICAL TERM | |
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Date last seen | Total checkouts | Total renewals | Full call number | Barcode | Date last borrowed | Uniform resource identifier | Cost, replacement price | Price effective from | Koha item type | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Withdrawn status | Permanent location | Current location | Shelving location | Date acquired | Source of acquisition | Public note |
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15/02/2023 | 24 | 2 | 658.4013 OA TO | T0028012 | 01/02/2023 | link | 39.99 | 26/01/2017 | REGULAR | Dewey Decimal Classification | University of Wollongong in Dubai | University of Wollongong in Dubai | Main Collection | 12/08/2014 | AMAUK | |||||
27/05/2019 | 29 | 7 | 658.4013 OA TO | T0051838 | 27/05/2019 | link | 0.00 | 26/01/2017 | REGULAR | Dewey Decimal Classification | University of Wollongong in Dubai | University of Wollongong in Dubai | Main Collection | 03/09/2015 | All Prints Bookshop | |||||
20/02/2020 | 39 | 23 | 658.4013 OA TO | T0051839 | 16/02/2020 | 0.00 | 26/01/2017 | 3 DAY LOAN | Dewey Decimal Classification | University of Wollongong in Dubai | University of Wollongong in Dubai | Main Collection | 03/09/2015 | All Prints Bookshop | Ebook Available | |||||
11/09/2019 | 658.4013 OA TO | T0062976 | 39.99 | 26/01/2017 | TEACHER REF | Dewey Decimal Classification | University of Wollongong in Dubai | University of Wollongong in Dubai | Tardis | 24/09/2019 | Kinokuniya Bookshop LLC |