INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780415635509 |
DEWEY DECIMAL CLASSIFICATION NUMBER |
Call number |
658.4013 OA TO |
MAIN ENTRY--PERSONAL NAME |
Authors |
Oakland, John S. |
TITLE STATEMENT |
Title |
Total quality management and operational excellence : |
Subtitle |
text with cases |
Statement of responsibility, etc |
John S. Oakland |
EDITION STATEMENT |
Edition |
4th ed. |
PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication |
London : |
Publisher |
Routledge, |
Date |
2014. |
PHYSICAL DESCRIPTION |
Extent |
xxiv. 530 p. : |
Other Details |
ill. ; |
Size |
25 cm. |
SUMMARY |
Summary |
The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali. |
STUDY PROGRAM |
Program name |
TBS950 |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical Heading |
Total quality management |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical Heading |
Total quality management |
Form |
Case studies |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical Heading |
BUSINESS & ECONOMICS / General |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical Heading |
BUSINESS & ECONOMICS / Quality Control |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical Heading |
BUSINESS & ECONOMICS / Total Quality Management |
ELECTRONIC LOCATION AND ACCESS |
Uniform Resource Identifier |
https://uow.primo.exlibrisgroup.com/permalink/61UOW_INST/1a3f0tj/alma991003361649806666 |
Public note |
Ebook |
MAIN ENTRY--PERSONAL NAME |
-- |
21228 |
SUBJECT ADDED ENTRY--TOPICAL TERM |
-- |
1422 |
SUBJECT ADDED ENTRY--TOPICAL TERM |
-- |
11052 |
SUBJECT ADDED ENTRY--TOPICAL TERM |
-- |
5330 |
SUBJECT ADDED ENTRY--TOPICAL TERM |
-- |
21230 |
SUBJECT ADDED ENTRY--TOPICAL TERM |
-- |
21231 |