The quality improvement handbook John E. Bauer, Grace L. Duffy, and Russell T. Westcott, editors - 2nd ed. - Milwaukee, Wis. : ASQ Quality Press, 2006. - xv, 217 p. : ill. ; 27 cm. + CD. 1 CD-ROM (4 3/4 in.)

Includes bibliographical references and index.

The use of quality and continual improvement is no longer considered the sole property of manufacturing or of the traditional engineering and production environment. Most professionals entering the workforce today are required to analyze situations, identify problems, and provide solutions for improved performance. Improving the organization is everyones job. Teamwork is critical, requiring the participation of members of all backgrounds, nationalities, educational levels, and career aspirations. This book is for anyone who wants to improve themselves and/or their organization. It is particularly salient for those at the beginning stages of learning about the history, concepts, and tools of quality. In addition, the content of this book is structured exactly to follow the Body of Knowledge (BoK) of ASQs Certified Quality Improvement Associate (CQIA) certification. While the content coincides with the sequence of the BoK, each chapter stands alone, and the chapters may be read in any order. Where appropriate, supplemental reading suggestions are provided.



9780873896900

2006010039


Quality control--Handbooks, manuals, etc.
Quality assurance--Handbooks, manuals, etc.

TS156.Q3 / Q355 2006

658.5/62

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