UOWD Library

Loyalty rules! : (Record no. 135)

000 -LEADER
fixed length control field 00833cam a22002774a 4500
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 010306s2001 maua b 001 0 eng
LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2001024195
INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1578512050 (alk. paper)
CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
AUTHENTICATION CODE
Authentication code pcc
LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.525
Item number .R45 2001
DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition number 21
DATE AND TIME OF LATEST TRANSACTION
control field 20170126092954.0
CONTROL NUMBER
control field 17613
CONTROL NUMBER IDENTIFIER
control field UOWD
MAIN ENTRY--PERSONAL NAME
Personal name Reichheld, Frederick F.
TITLE STATEMENT
Title Loyalty rules! :
Remainder of title how today's leaders build lasting relationships /
Statement of responsibility, etc Frederick F. Reichheld.
PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Boston :
Name of publisher, distributor, etc Harvard Business School Press,
Date of publication, distribution, etc c2001.
PHYSICAL DESCRIPTION
Extent xiii, 213 p. :
Other physical details ill ;
Dimensions 24 cm.
BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer loyalty.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Employee loyalty.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Leadership.
ADDED ENTRY ELEMENTS (KOHA)
Koha item type REGULAR
Holdings
Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Source of acquisition Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
        University of Wollongong in Dubai University of Wollongong in Dubai MAIN 2002-01-02 AMA 658.812 RE LO T0016083 2017-01-26 19.25 2017-01-26 REGULAR

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