Loyalty rules! : how today's leaders build lasting relationships /
By: Reichheld, Frederick F
Material type:
BookPublisher: Boston : Harvard Business School Press, c2001.Description: xiii, 213 p. : ill ; 24 cm.ISBN: 1578512050 (alk. paper)Subject(s): Customer loyalty | Customer relations | Employee loyalty | LeadershipDDC classification: 658.8/12
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658.812 RE LO (Browse shelf) | Available | T0016083 |
Total holds: 0
Includes bibliographical references and index.