Customer service : skills for success /
By: Lucas, Robert W
Material type:
BookPublisher: Boston : McGraw-Hill, 2009.Edition: 4th ed.Description: xx, 294 p. : ill ; 26 cm.ISBN: 9780071277501Subject(s): Customer services | Management and Business Studies
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658.812 LU CU (Browse shelf) | Available | T0040856 |
Total holds: 0
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| 658.812 KO MA Market your way to growth : 8 ways to win / | 658.812 KU MA Managing customers for profit : strategies to increase profits and build loyalty / | 658.812 LI ST Listening under pressure the customer service challenge / | 658.812 LU CU Customer service : skills for success / | 658.812 LU CU Customer service : skills for success / | 658.812 LU CU Customer service : skills for success / | 658.812 MA BU Building a customer service culture : the seven ServiceElements of customer success / |
"McGraw-Hill international edition" -- cover. Previous ed.: Boston, Mass.: McGraw-Hill/Irwin, 2005. Includes bibliographical references and index.