The handling complaints pocketbook /

By: Boden, Angelena

Material type:

BookSeries: The management pocketbook series. Publisher: Alresford :. Management Pocketbooks, 2001.Description: iv, 105 p. : ; 11 cm.ISBN: 1870471911Subject(s): Customer relations | Consumer complaints

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Holdings ( 1 )
Title notes

Item type	Home library	Call number	Status	Date due	Barcode	Item holds
REGULAR	University of Wollongong in Dubai Main Collection	658.812 BO HA (Browse shelf)	Available		T0026894

Total holds: 0

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Previous	658.812 BE CU The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the world /	658.812 BE DE Dealing with the customer from hell : a survival guide /	658.812 BH LI Likeonomics : the unexpected truth behind earning trust, influencing behavior, and inspiring action /	658.812 BO HA The handling complaints pocketbook /	658.812 BR CU The customer culture imperative : a leader's guide to driving superior performance	658.812 BR RE Relationship marketing : management of customer relationships /	658.812 BR RE Relationship marketing : management of customer relationships /	Next

This title looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.

UOWD Library

The handling complaints pocketbook /

By: Boden, Angelena

, Shelving location: Main Collection Close shelf browser