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Be our guest : perfecting the art of customer service /

Title By: Kinni, Theodore B, 1956- | Disney Institute
Material type: BookPublisher: New York : Disney Editions, c2011.Edition: revised and updated ed.Description: xvi, 208 p. : ill. ; 24 cm.ISBN: 9781423145844 (alk. paper)Subject(s): Walt Disney World (Fla.) | Amusement parks -- Customer services -- Florida -- Orlando | Disney InstituteDDC classification: 791.06875924
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Includes bibliographical references and index.

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