Quality management essentials
By: Hoyle, David
Material type:
BookPublisher: London : Routledge, 2011.Description: ix, 212 p. : ill. ; 24 cm.ISBN: 978-0750667869Program: TBS952 TBS955Subject(s): Quality control | Total quality management | ISO 9000 Series Standards | BUSINESS & ECONOMICS -- Quality ControlDDC classification: 658.4013 | Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| 3 DAY LOAN | University of Wollongong in Dubai Main Collection | 658.4013 HO QU (Browse shelf) | Available | T0053655 | ||
| REGULAR | University of Wollongong in Dubai Main Collection | 658.4013 HO QU (Browse shelf) | Available | T0053656 | ||
| REGULAR | University of Wollongong in Dubai Main Collection | 658.4013 HO QU (Browse shelf) | Available | T0053631 | ||
| REGULAR | University of Wollongong in Dubai Main Collection | 658.4013 HO QU (Browse shelf) | Available | T0053632 |
Includes bibliographical references (p. [203]-205) and index.
Front Cover; Quality Management Essentials; Copyright page; Contents; Preface; Chapter 1: Introduction to quality; Chapter 2: Achieving sustaining and improving quality; Chapter 3: A systems approach; Chapter 4: Managing quality using ISO 9000; Chapter 5: How ISO 9000 made us think about quality; Chapter 6: Managing quality using the process approach; Chapter 7: Making the case for managing quality more effectively; Appendix A: Food for thought; Appendix B: Glossary; Bibliography; Index.
Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming.
TBS952 TBS955