The essentials of great service [videorecording].
Material type:
Visual materialPublisher: Mill Valley, CA. : Kantola Productions LLC., .Description: 1 x DVD ; 17 min.Subject(s): Customer service
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| DVD | University of Wollongong in Dubai Main Collection | 658.812 ES SE (Browse shelf) | Available | T0035261 |
Total holds: 0
, Shelving location: Main Collection Close shelf browser
1 x DVD.
Key training points:How to make a great first impression.How to make customers feel special.How to earn the respect of customers. How to listen actively.How to solve customers' problems. Humor can be risky in a training video. But this amusing customer service training video keeps the viewers' interest and entertains while it teaches.The principles displayed in the coffee shop are effective for all customer service positions, in any kind of business.