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Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.
Material type:
TextPublication details: New York : AMACOM, c2009.Description: xiv, 256 p. : ill ; 24 cmISBN: - 9780814413333
- 0814413331
- 658.8/12 22
- HF5415.5 .G672 2009
| Item type | Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658.812 GO ST (Browse shelf(Opens below)) | Available | T0040620 |
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| 658.812 FR BU The buzz : | 658.812 GA CA Can't buy me like : | 658.812 GO RE Relationship marketing / | 658.812 GO ST Strategic customer service : | 658.812 GR CR CRM at the speed of light : | 658.812 GR GL Global call centers : | 658.812 GR TA Taming the search-and-switch customer : |
Includes bibliographical references and index.
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