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121.
Up your service!: insights : true stories of winners and losers in the quest for superior service / Ron Kaufman. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Singapore : Ron Kaufman, c2002
Other title:
  • True stories of winners and losers in the quest for superior service.
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.812 KA UP, ...

122.
Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Harvard Business School Press, c2001
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 RE LO.

123.
Serve them right / Kate Dickens. by
Material type: Text Text; Format: regular print
Publication details: Dubai : Motivate Publishing, c1999
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.812 DI SE, ...

124.
Managing operations : Customer service. by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Publication details: Victoria : Eastern House, 1997
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 HO MA.

125.
No cover image available
Smile! you're on reception [videorecording] / written by Peter Engbretsen ; directed by Maurice Murphy. by
Material type: Film Film; Type of visual material:
Publication details: [Sydney, NSW ] : Sydney Institute of Technology, TAFE NSW, 1996
Availability: No items available.

126.
No cover image available
Service encounters of the third kind [kit]. by
Material type: Film Film; Type of visual material:
Publication details: Singapore : Ron Kaufman,
Other title:
  • Service encounters of the 3rd kind
Availability: No items available.

127.
No cover image available
The secrets of superior service [videorecording] / Ron Kaufman. by
Material type: Film Film; Type of visual material:
Publication details: Singapore : Ron Kaufman Active Learning, 1995
Availability: No items available.

128.
No cover image available
The secrets of superior service [videorecording] / Ron Kaufman. by
Material type: Film Film; Type of visual material:
Publication details: Singapore : Ron Kaufman Active Learning, 1995
Availability: No items available.

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