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1981.
The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the world / C. Britt Beemer, Robert L. Shook. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw Hill, c2009
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 BE CU.

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1982.
Selling in a new market space : getting customers to buy your innovative and disruptive products / Brian G. Burns and Tom U. Snyder. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2010
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.85 BU SE.

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1983.
CustomerCentric selling / Michael T. Bosworth, John R. Holland, and Frank Visgatis. by
Edition: 2nd ed., [Fully rev. and expanded].
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2010
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.85 BO CU.

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1984.
The new elite : inside the minds of the truly wealthy / Jim Taylor, Doug Harrison, & Stephen Kraus. by
Material type: Text Text
Publication details: New York : AMACOM, c2009
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 332.024010973 TA NE.

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1985.
MBA in a nutshell / Milo Sobel. by
Material type: Text Text
Publication details: New York : McGraw-Hill, c2010
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 SO MB.

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1986.
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : AMACOM, c2009
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 GO ST.

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1987.
Health operations management : patient flow logistics in health care / Jan Vissers and Roger Beech. by Series: Routledge health management series
Material type: Text Text
Publication details: London ; New York : Routledge, 2005
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 362.1068 HE AL.

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1988.
The male factor : the unwritten rules, misperceptions, and secret beliefs of men in the workplace / Shaunti Feldhahn. by
Edition: Expanded ed., 1st Multnomah Books ed.
Material type: Text Text
Publication details: New York : Multnomah Books, 2009
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 650.13 FE MA.

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1989.
The upside : the 7 strategies for turning big threats into growth breakthroughs / Adrian J. Slywotzky with Karl Weber. by
Edition: 1st ed.
Material type: Text Text
Publication details: New York : Crown Business, 2007
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.155 SL UP.

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1990.
The handbook of global outsourcing and offshoring / Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Basingstoke, Hampshire : New York : Palgrave Macmillan, 2009
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4058 OS HA.

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1991.
The dream : how I learned the risks and rewards of entrepreneurship and made millions / Gurbaksh Chahal. by
Edition: 1st Palgrave Macmillan ed.
Material type: Text Text
Publication details: New York : Palgrave Macmillan, 2010, c2008
Other title:
  • How I learned the risks and rewards of entrepreneurship and made millions
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 338.04092 CH DR.

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1992.
The house of Morgan : an American banking dynasty and the rise of modern finance / Ron Chernow. by
Material type: Text Text
Publication details: New York : Grove Press, [2001], c1990
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 332.12097471 CH HO.

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1993.
The curse of the mogul : what's wrong with the world's leading media companies / Jonathan A. Knee, Bruce C. Greenwald, and Ava Seave. by
Material type: Text Text
Publication details: New York : Portfolio, 2009
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 302.23068 KN CU.

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1994.
The HR toolkit : an indispensable resource for being a credible activist / Denise A. Romano. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2010
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.3 RO HR.

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1995.
Islamic finance and banking system : philosophies, principles & practices / Sudin Haron, Wan Nursofiza Wan Azmi. by
Material type: Text Text
Publication details: Kuala Lumpur ; New York : McGraw Hill, c2009
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 332.1091767 SU IS.

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1996.
The AMA handbook of project management / edited by Paul C. Dinsmore, Jeannette Cabanis-Brewin. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : American Management Association, c2011
Other title:
  • Handbook of project management
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.404 AM AH, ...

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1997.
The consultant's guide to results-driven business proposals : how to write proposals that forecast impact and ROI / Jack Phillips and Patricia Pulliam Phillips. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2010
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.453 PH CO.

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1998.
The mind of the market : compassionate apes, competitive humans, and other tales from evolutionary economics / Michael Shermer. by
Edition: 1st ed.
Material type: Text Text
Publication details: New York : Times Books, 2008
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 330.1 SH MI.

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1999.
Boost your hiring IQ / Carole Martin. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2007
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.3112 MA BO.

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2000.
The McKinsey mind : understanding and implementing the problem-solving tools and management techniques of the world's top strategic consulting firm / Ethan M. Rasiel and Paul N. Friga. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2002
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4 RA MC.

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