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1.
Digital marketing analytics : making sense of consumer data in a digital world Chuck Hemann, Ken Burbary by
Edition: 2nd ed.
Material type: Text Text
Publication details: Indianapolis, IN : Pearson Education, Inc., c2018
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.87 HE DI.

2.
Customer service counts [videorecording] / Kantola Productions, directed by Timothy Armstrong. by
Material type: Film Film; Type of visual material: videorecording
Publication details: Mill Valley, CA : Kantola, 2013
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 CU ST.

3.
Telephone customer service [videorecording] : basic and advanced CSR skills.
Material type: Film Film; Type of visual material: videorecording
Publication details: Mill Valley, CA : Kantola Productions, LLC.,
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 651.73 TE LE.

4.
Dealing with the irate customer [videorecording].
Material type: Film Film; Type of visual material: videorecording
Publication details: Mill Valley, CA : Kantola Productions, LLC., 2009
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 651.73 DE AL.

5.
Listening under pressure [videorecording] : the customer service challenge / a Kantola production.
Material type: Film Film; Type of visual material: videorecording
Publication details: Mill Valley, CA : Kantola,
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 LI ST.

6.
Sales & services masterclass series [videorecording] : overcoming objections : program 4 / Training Point ( Seven Dimensions).
Material type: Film Film; Format: available online remote; Type of visual material: videorecording
Publication details: Australia : Training Point, 2009
Other title:
  • Sales and services masterclass series : overcoming objections : program 4
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.45 SA LE.

7.
Sales & services masterclass series [videorecording] : managing difficult customers and complaints : program 7 / Training Point ( Seven Dimensions).
Material type: Film Film; Format: available online remote; Type of visual material: videorecording
Publication details: Australia : Training Point, 2009
Other title:
  • Sales and services masterclass series : managing difficult customers and complaints : program 7
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.45 SA LE.

8.
Service for all [videorecording] : customer service in a diverse world / Kantola Productions.
Material type: Film Film; Type of visual material: videorecording
Publication details: Mill Valley, CA, Kantola Productions ; 2008
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 SE RV.

9.
When the phone rings [videorecording] : telephone skills for better service.
Material type: Film Film; Type of visual material: videorecording
Publication details: Mill Valley, CA : Kantola Productions, LLC.,
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 651.73 WH EN.

10.
Serving customers - helping people [videorecording].
Material type: Film Film; Type of visual material: videorecording
Publication details: Mill Valley, CA : Kantola Productions, c2003
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 SE RV.

11.
The essentials of great service [videorecording].
Material type: Film Film; Type of visual material: videorecording
Publication details: Mill Valley, CA. : Kantola Productions LLC.,
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 ES SE.

12.
The economics of retailing and distribution / Roger R. Bentancourt. by
Material type: Text Text
Publication details: Cheltenham, UK. :. Edward Elgar, 2006
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 381.1 BE EC.

13.
Serve them right / Kate Dickens. by
Material type: Text Text; Format: regular print
Publication details: Dubai : Motivate Publishing, c1999
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.812 DI SE, ...

14.
Management in a quality environment / David N. Griffiths. by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Publication details: New Delhi : Tata McGraw Hill, 1994
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.562 GR MA, ...

15.
Services marketing : Australia and New Zealand / Christopher H. Lovelock, Paul G. Patterson, Rhett H. Walker. by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Publisher number:
  • Unishop
Publication details: Sydney : Prentice Hall Australia, 1998
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.800994 LO SE.

16.
Managing operations : Customer service. by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Publication details: Victoria : Eastern House, 1997
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 HO MA.

17.
Service encounters of the third kind [kit]. by
Material type: Film Film; Type of visual material:
Publication details: Singapore : Ron Kaufman,
Other title:
  • Service encounters of the 3rd kind
Availability: No items available.

18.
The secrets of superior service [videorecording] / Ron Kaufman. by
Material type: Film Film; Type of visual material:
Publication details: Singapore : Ron Kaufman Active Learning, 1995
Availability: No items available.

19.
The secrets of superior service [videorecording] / Ron Kaufman. by
Material type: Film Film; Type of visual material:
Publication details: Singapore : Ron Kaufman Active Learning, 1995
Availability: No items available.

20.
Sales & services masterclass series [videorecording] : overcoming objections : program 4 / Training Point ( Seven Dimensions).
Material type: Film Film; Format: available online remote; Type of visual material: videorecording
Publication details: Australia : Training Point, 2009
Other title:
  • Sales and services masterclass series : overcoming objections : program 4
Availability: No items available.

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