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Customer knowledge management : people, processes, and technology / Minwir Al-Shammari.

By: Material type: TextTextPublication details: Hershey, PA : Information Science Reference, c2009.Description: xxiv, 360 p. : ill ; 27 cmISBN:
  • 9781605662589 (hardcover)
  • 1605662585 (hardcover)
  • 9781605662596 (ebook)
  • 1605662593 (ebook)
Subject(s): DDC classification:
  • 658.4/038 22
LOC classification:
  • HF5415.5 .A424 2009
Summary: "This book introduces an integrated approach to analyzing and building customer knowledge management (CKM) synergy from distinctive core advantages found in key organizational elements"--Provided by publisher.
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Holdings
Item type Current library Call number Status Date due Barcode
REGULAR University of Wollongong in Dubai Main Collection 658.4038 AL CU (Browse shelf(Opens below)) Available T0037092

"Premier reference source"--Cover.

Includes bibliographical references and index.

"This book introduces an integrated approach to analyzing and building customer knowledge management (CKM) synergy from distinctive core advantages found in key organizational elements"--Provided by publisher.

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