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	1.	Services marketing : integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 7th ed. Publication details: United States : McGraw-Hill Education, 2017 Online resources: Ebook Availability: Items available for loan: University of Wollongong in Dubai (4)Call number: 658.8 ZE SE, ...
	2.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill Irwin, c2013 Availability: Items available for loan: University of Wollongong in Dubai (4)Call number: 658.8 ZE SE, ...
	3.	Services marketing : integrating customer focus across the firm / Alan Wilson; et al. by Wilson, Alan M Zeithaml. Valarie A Jo Bitner, Mary Gremler, Dwayne Wilson, Alan Edition: 2nd European ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : McGraw-Hill Higher Education, c2012 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 WI SE.
	4.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill Irwin, c2009 Availability: Items available for loan: University of Wollongong in Dubai (3)Call number: 658.8 ZE SE, ...
	5.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text; Format: regular print Publication details: Boston, Mass. : McGraw-Hill, 2003 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 ZE SE.