The handling complaints pocketbook / Angelena Boden.

By:

Boden, Angelena

Material type: Text

TextSeries: The management pocketbook seriesPublication details: Management Pocketbooks, 2001. Alresford :.Description: iv, 105 p. : ; 11 cmISBN:

1870471911

Subject(s):

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
REGULAR	University of Wollongong in Dubai Main Collection	658.812 BO HA (Browse shelf(Opens below))	Available		T0026894

This title looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.

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