Loyalty rules! : how today's leaders build lasting relationships /

Material type:

BookPublisher: Boston : Harvard Business School Press, c2001.Description: xiii, 213 p. : ill ; 24 cm.ISBN: 1578512050 (alk. paper)Subject(s): Customer loyalty | Customer relations | Employee loyalty | LeadershipDDC classification: 658.8/12

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Item type	Home library	Call number	Status	Date due	Barcode	Item holds
REGULAR	University of Wollongong in Dubai Main Collection	658.812 RE LO (Browse shelf)	Available		T0016083

Total holds: 0

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Previous	658.812 PR BE The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /	658.812 PR BE The best service is no service	658.812 RE LA Relationship marketing : theory and practice /	658.812 RE LO Loyalty rules! : how today's leaders build lasting relationships /	658.812 RI CU Customer-centric marketing : supporting sustainability in the digital age	658.812 RO NE The network is your customer : five strategies to thrive in a digital age /	658.812 RO SE Service-ability : create a customer centric culture and gain competitive advantage /	Next

Includes bibliographical references and index.

UOWD Library