Implementing service quality based on ISO/IEC 20000 : a management guide /
By: Kunas, Michael
Material type: BookPublisher: Ely : IT Governance Pub., c2012.Edition: 2nd ed.Description: xii, 106 p. : ill. ; 22 cm.ISBN: 9781849281928 (pbk.)Program: TBS951; TBS952Subject(s): Information technology -- Management -- Standards | Computer service industry -- Management -- StandardsDDC classification: 004.068 Online resources: Location MapItem type | Home library | Call number | Status | Date due | Barcode | Item holds |
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REGULAR | University of Wollongong in Dubai Main Collection | 004.068 KU IM (Browse shelf) | Available | T0046968 |
Total holds: 0
, Shelving location: Main Collection Close shelf browser
004.068 KA OP Operational assessment of IT | 004.068 KE MA Managing IT performance to create business value | 004.068 KO NE The next leap in productivity : | 004.068 KU IM Implementing service quality based on ISO/IEC 20000 : | 004.068 RO UN Unleashing the Power of IT : | 004.068 SI NE The next wave of technologies : | 004.068 SI SE Securing an IT organization through governance, risk management, and audit |
Includes bibliographical references.
TBS951
TBS952