Total quality management and operational excellence : text with cases John S. Oakland
Material type:
TextPublication details: London : Routledge, 2014.Edition: 4th edDescription: xxiv. 530 p. : ill. ; 25 cmISBN: - 9780415635509
- 658.4013 OA TO
| Item type | Current library | Call number | URL | Status | Notes | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
| TEACHER REF | University of Wollongong in Dubai Tardis | 658.4013 OA TO (Browse shelf(Opens below)) | Available | T0062976 | ||||
| REGULAR | University of Wollongong in Dubai Main Collection | 658.4013 OA TO (Browse shelf(Opens below)) | More online. | Available | T0051838 | |||
| 3 DAY LOAN | University of Wollongong in Dubai Main Collection | 658.4013 OA TO (Browse shelf(Opens below)) | Available | Ebook Available | T0051839 | |||
| REGULAR | University of Wollongong in Dubai Main Collection | 658.4013 OA TO (Browse shelf(Opens below)) | More online. | Available | T0028012 |
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| 658.4012 TH CR Crafting and executing strategy : | 658.4013 EF QM International Learning Academy (ILA) : | 658.4013 LA AC Achieving organizational excellence : | 658.4013 OA TO Total quality management and operational excellence : | 658.4022 ED TE Teaming : | 658.4022 ED TE Teaming to innovate / | 658.403 RE QU Quantitative analysis for management |
Includes bibliographical references and index.
The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali.
TBS950
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