Total quality management and operational excellence : text with cases
By: Oakland, John SMaterial type: BookPublisher: London : Routledge, 2014.Edition: 4th ed.Description: xxiv. 530 p. : ill. ; 25 cm.ISBN: 9780415635509Program: TBS950Subject(s): Total quality management | Total quality management -- Case studies | BUSINESS & ECONOMICS / General | BUSINESS & ECONOMICS / Quality Control | BUSINESS & ECONOMICS / Total Quality ManagementDDC classification: 658.4013 OA TO Online resources: Ebook
|Item type||Home library||Call number||url||Status||Notes||Date due||Barcode||Item holds||Course reserves|
|TEACHER REF||University of Wollongong in Dubai Tardis||658.4013 OA TO (Browse shelf)||Available||T0062976|
|CRS||University of Wollongong in Dubai Closed Reserve||658.4013 OA TO (Browse shelf)||link||Available||T0051838|
|3 DAY LOAN||University of Wollongong in Dubai Main Collection||658.4013 OA TO (Browse shelf)||Available||Ebook Available||T0051839|
|REGULAR||University of Wollongong in Dubai Main Collection||658.4013 OA TO (Browse shelf)||link||Available||T0028012|
, Shelving location: Tardis Close shelf browser
|658.4012 TH CR Crafting and executing strategy :||658.4013 EF QM International Learning Academy (ILA) : model scorebook.||658.4013 LA AC Achieving organizational excellence :||658.4013 OA TO Total quality management and operational excellence :||658.4022 ED TE Teaming :||658.4022 ED TE Teaming to innovate /||658.403 RE QU Quantitative analysis for management|
Includes bibliographical references and index.
The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali.