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	81.	No cover image available Service for all [videorecording] : customer service in a diverse world / Kantola Productions. Material type: Film; Type of visual material: videorecording Publication details: Mill Valley, CA, Kantola Productions ; 2008 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 SE RV.
	82.	The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! / Duane E. Knapp. by Knapp, Duane E Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2008 Other title: Brand promise Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.827 KN BR.
	83.	The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the world / C. Britt Beemer, Robert L. Shook. by Beemer, C. Britt Shook, Robert L, 1938- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw Hill, c2009 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 BE CU.
	84.	Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by Goodman, John A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2009 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 GO ST.
	85.	Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world / Jill Griffin. by Griffin, Jill Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco, CA : Jossey-Bass, c2009 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 GR TA.
	86.	The relationship revolution : closing the customer promise gap / Larry Hochman. by Hochman, Larry Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester, U.K. : Wiley, 2010 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 HO RE.
	87.	eMarketing strategies for the complex sale / Ardath Albee. by Albee, Ardath Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.872 AL EM.
	88.	Customer relationship management : a database approach / V. Kumar, Werner J. Reinartz. by Kumar, V Reinartz, Werner J Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, N.J. : Wiley, c2006 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8120285574 KU CU.
	89.	CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers / Paul Greenberg ; [foreword by Marc Benioff]. by Greenberg, Paul Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2010 Other title: Customer relations management at the speed of light Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 GR CR.
	90.	The next evolution of marketing : connect with your customers by marketing with meaning / Bob Gilbreath. by Gilbreath, Bob Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 GI NE.
	91.	Customer-driven operations : aligning quality tools and business processes for customer excellence / Christopher Ahoy. by Ahoy, Christopher K Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2009 Other title: Customer-driven operations management Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.5 AH CU.
	92.	Creating and managing superior customer value / edited by Arch G. Woodside, Francesca Golfetto, Michael Gibbert. by Woodside, Arch G [Editor.] Golfetto, Francesca [Editor.] Gibbert, Michael [Editor.] Series: Advances in business marketing and purchasing ; 14 Material type: Text; Format: regular print Publication details: Bingley : JAI Press, c2009 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 CR EA.
	93.	Building customer-brand relationships / Don E. Schultz ... [et al.]. by Schultz, Don E Material type: Text; Format: print ; Literary form: Not fiction Publication details: Armonk, N.Y. : M.E. Sharpe, c2009 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 SH BU.
	94.	Customer knowledge management : people, processes, and technology / Minwir Al-Shammari. by Al-Shammari, Minwir, 1962- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hershey, PA : Information Science Reference, c2009 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4038 AL CU.
	95.	Managing customers for profit : strategies to increase profits and build loyalty / V. Kumar. by Kumar, V, 1957- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Wharton School Pub., c2008 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 KU MA.
	96.	Customer relationship management : concepts and technologies / Francis Buttle. by Buttle, Francis Edition: 2nd ed. Material type: Text; Format: regular print Publication details: Amsterdam ; London : Butterworth-Heinemann, c2009 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 BU CU.
	97.	No cover image available Customer relationship equity : insurance in an uncertain environment / Melodena S. Balakrishnan. by Balakrishnan, Melodena S Series: Working paper series : Business, Management, Marketing ; WP49/2007 Material type: Text; Format: regular print Publication details: Dubai : UOWD Research Committee, 2007 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 BA CU.
	98.	Blog rules : a business guide to managing policy, public relations, and legal issues / Nancy Flynn. by Flynn, Nancy, 1956- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, American Management Association, c2006 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 659.2 FL BL.
	99.	Blogging for business : everything you need to know and why you should care / Shel Holtz + Ted Demopoulos. by Holtz, Shel Demopoulos, Ted Material type: Text Publication details: Chicago, IL : Kaplan Pub., c2006 Online resources: Location Map Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 006.7 HO BL.
	100.	Consumer insight : how to use data and market research to get closer to your customer / [edited by] Merlin Stone, Alison Bond & Bryan Foss. by Stone, Merlin, 1948- Bond, Alison Foss, Bryan Series: Market research in practice series Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Sterling, Va : Kogan Page, c2004. Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.834 CO NS.

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Your search returned 128 results.